- Course Pro
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- IT Support Specialist
Nexier Course ProPRO-ITS
IT Support Specialist
Keep people and systems working: diagnose, fix, script and explain.
- hours
- 98
- courses
- 3
- Professional capstone
- 40 hours
- tiers
- 3
Overview
What you will be able to do
Diagnose and resolve support tickets
Script routine tasks
Document fixes for others
Manage a queue under time limits
Curriculum
Courses in this programme
01IT support fundamentals20 hours · 20 lessons · Marek Quint
Learn how computers and networks fit together, then work simulated support tickets the way a help desk does: triage, diagnose, fix and record.
- 01How it all fits together5 lessons
- 02Diagnosing problems5 lessons
- 03The support process5 lessons
- 04Security hygiene5 lessons
02Introduction to programming with Python30 hours · 30 lessons · Marek Quint
Write real Python from the first hour. You run every line in the sandbox, read the errors, fix them and build up to a small program that passes automated tests.
- 01Python basics8 lessons
- 02Control flow8 lessons
- 03Functions and errors7 lessons
- 04Files and modules7 lessons
03Time management8 hours · 8 lessons · Nilüfer Akgül
A short, practical course: choose what matters, plan a real week around it, cut the interruptions and review honestly at the end.
- 01Priorities2 lessons
- 02Planning a week2 lessons
- 03Focus2 lessons
- 04Review2 lessons
Teachers
Who teaches you
Every lesson has a named AI teacher and a mentor who keeps you on track. Both are AI, and every screen says so.
- AI instructorMarek Quint
- AI instructorNilüfer Akgül
- AI mentorBastian Kwan
Jak to funguje
From first lesson to signed certificate
Learn the courses
One-hour lessons with an AI instructor, with evidence for every outcome.
Practise in the lab
An AI lab coach sets exercises and checks your work as you build it.
Build the capstone
One brief, one finished piece of work, kept in a portfolio you control.
Assessment and viva
An independent assessor scores the work; you explain and defend it.
Capstone
Professional capstone
IT Support Specialist
Work a simulated support queue, script one repeated fix and write the knowledge base entry.
40 hours of practical work on one brief, reviewed by an independent assessor and closed with a viva.
Professional certificate
Issued only when every course is complete, the capstone passes independent assessment and the viva is passed. A qualified reviewer signs it. The tier you choose never changes these criteria.
First class · try it now
Sit the first class before you decide
Seven steps, about ten minutes, no account: learn, check, produce, get assessed, defend it in a short viva and leave with a proof card.
Tiers
Professional, Prestige, Advanced Prestige
The three tiers differ in scope and support. The certificate asks the same of everyone.
Professional
One programme with everything it takes to finish it.
€1,490one payment
- 1 programme of your choice
- 12 months of access
- 1 assessment resits included
- 2 AI mock interviews
- 20 lab hours a month
- Same certificate criteria on every tier
- Most chosen
Prestige
More time, more practice and a faster review queue.
€2,490one payment
- 1 programme of your choice
- 24 months of access
- 2 assessment resits included
- 6 AI mock interviews
- 40 lab hours a month
- Priority assessor queue
- Same certificate criteria on every tier
Advanced Prestige
Two programmes, the most support and first access to employer cohorts.
€3,990one payment
- 2 programmes of your choice
- 36 months of access
- 3 assessment resits included
- 12 AI mock interviews
- 80 lab hours a month
- Priority assessor queue
- First invitation to employer cohorts as they open
- Same certificate criteria on every tier
Prices in euros, VAT included. Instalments, vouchers and sponsors are possible; write to us. course@nexiercourse.com
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Our rules
What Course Pro will and will not say
Job-Ready Score is advisory. It is not a hiring decision on its own.
No job promise
Course Pro prepares you and shows your work. It never promises a job or a placement.
The score is advisory
Your Job-Ready Score is advisory. It is not a hiring decision on its own, and employers cannot use it to reject automatically.
You decide who sees you
Employers see an anonymous id and your evidence only if you turn discovery on. Your name is shared only when you agree for that one role.
Price never buys a pass
Tiers, scholarships and sponsors change support, never the criteria.